• 1. Verify Identity and Credentials: Always verify the identity of the courier before handing
over your package. Our couriers will present an official Plight Hero ID badge, which includes
their name, photo, and employee number. You can cross-check this information through our
customer service hotline, or our app.
• 2. Secure Your Information: Never share your personal or financial information over the phone
or email unless you are certain of the recipient’s identity. Plight Hero will never ask for sensitive
information like your bank account details or passwords via unsolicited calls or emails. Use our
secure online platform to manage your deliveries and payments. Ensure that you log in through
our official website or app and avoid using public Wi-Fi networks for transactions.
• 3. Monitor and Report Suspicious Activity:: Keep track of your delivery status using our realtime tracking system. If you notice any discrepancies or suspicious activity, report it immediately
to our customer service team. Be cautious of unexpected calls or messages claiming issues with
your delivery and requesting additional information or payments. If you encounter any such
attempts, contact Plight Hero directly to verify the legitimacy. By staying vigilant and informed,
you can help us maintain a safe and secure delivery environment for everyone.
• Emergency Assistance: Your Safety Comes First
