Privacy Policy
This Privacy Policy applies in addition to the terms and conditions of our Site. It outlines how we collect, use, disclose, and protect your personal information when you visit our website. We do not sell, trade, or transfer your personal information to third parties without your consent, except where required by law or to provide requested services. Your personal information is stored securely and protected against unauthorized access, disclosure, or modification.
This privacy policy is for informational purposes only and does not constitute legal advice. Consult with a legal professional for legal counsel related to privacy policies and data protection. We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised Policy will be effective upon posting on our website.
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the following contact: privacy@plighthero.com
Consent
By accessing or using our website, you agree to the terms outlined, the collection, use, and retention of the data listed in the Privacy Policy.
Personal Data We Collect
When you visit our website, we may collect personal information such as your name, email address, contact details, and any other information you voluntarily provide through our contact forms or inquiries. We may also collect non-personal information such as IP address, browser type, device information, and statistical data for analytics and website optimization. Personal information provided by you will be used to respond to your inquiries, process orders, provide customer support, and improve our services and website. Non-personal information may be used for analytical purposes, enhancing user experience, and optimizing our website’s performance.
Third Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their respective privacy policies.
When you visit and use our Site, we may automatically collect and store the following information:
- IP address, location, hardware and software details, clicked links, and content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
- First and last name, age, date of birth, sex, email address, phone number, address, and payment information.
- For drivers applying to drive: vehicle or insurance information, background check information, emergency contact information, identity document verification, and photo; evidence of health or fitness to provide services.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
At PLIGHT HERO, we prioritize the protection of user data and maintain stringent security measures to safeguard sensitive information. Here are the key security measures we implement:
- Data Encryption: All user data, including personal information and delivery details, is encrypted using industry-standard encryption protocols to ensure confidentiality and data integrity.
- Secure Network Infrastructure: Our network infrastructure is equipped with robust security controls, firewalls, and intrusion detection systems to prevent unauthorized access and protect against cyber threats.
- Access Control: We enforce strict access control measures, including user authentication, role-based permissions, and multi-factor authentication, to restrict access to sensitive data only to authorized personnel.
- Regular Security Audits: We conduct regular security audits and assessments to identify and address vulnerabilities, bolster security controls, and ensure ongoing compliance with best practices.
- Employee Training: Our team undergoes comprehensive training on data security best practices, confidentiality protocols, and incident response procedures to maintain a high level of security awareness and compliance.
- Data Backup and Recovery: We implement automated data backup procedures and robust recovery mechanisms to safeguard against data loss due to system failures, cyber incidents, or other unforeseen events.
- Incident Response Plan: We have a detailed incident response plan in place, outlining procedures for detecting, responding to, and recovering from data breaches or security incidents swiftly and effectively.
- Compliance with Data Protection Regulations: PLIGHT HERO is committed to complying with data protection regulations such as GDPR, CCPA, and other relevant laws to ensure the privacy and security of user data.
- Vendor Security Assessments: We assess the security practices of third-party vendors and service providers that handle user data to ensure they adhere to stringent security standards and practices.
- Regular Updates and Patch Management: We stay current with software updates, security patches, and system upgrades to address known vulnerabilities promptly and protect against emerging cybersecurity threats.
These security measures underscore our commitment to safeguarding user data, maintaining trust with our customers, and upholding the highest standards of data protection at PLIGHT HERO. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Children
The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to whom we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here: Stevenson Ducinvil, privacy@plighthero.com.
Cookie Policy
A cookie is a small file stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
