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Report An Issue

If you encounter any problems or need assistance while using the Plight Hero mobile app, follow the steps below to report the issue

report an issues
Please fill out this form below to report your issue.

How to Report an Issue

• Log In To Your Account: Launch the Plight Hero Driver app on your mobile device.
• Navigate to the Help Section: Tap on the “Help” icon located in the app’s menu.
• Select the Relevant Category:
  • Choose the category that best describes your issue. Common categories include:
  • Payment Issues
  • Delivery Issues
  • Technical Problems
  • Account Issues
  • Route Issues
• Provide Detailed Information: Fill out the report form with specific details about the problem you are experiencing. Include any relevant screenshots or error messages if applicable.
• Submit the Report: Tap “Submit” to send your report to our support team. You will receive a confirmation message indicating that your report has been received.

Common Issues

• Payment Issues:
  • Problem: Missing or incorrect payments.
  • Solution: Verify your payment details in the app and provide transaction IDs if possible when reporting the issue.
• Delivery Issues:
  • Problem: Problems completing a delivery or locating an address.
  • Solution: Check the delivery details in the app, and use the in-app GPS. Report issues with specific details about the delivery.
• Technical Problems:
  • Problem: App crashes or bugs.
  • Solution: Ensure your app is updated to the latest version. Restart your device and try again. Report the issue with details about your device and app version.
• Account Issues:
  • Problem: Trouble logging in or accessing your account.
  • Solution: Reset your password if necessary and ensure your login details are correct. Report any persistent issues.
• Route Issues:
  • Problem: Incorrect or inefficient routes provided
  • Solution: Use the “Route Update feature to ensure you have the latest information. Report any persistent routing problems with details.

Tracking Your Report

• Check Status: You can check the status of your reported issue in the “Help” section under “My Reports.”
• Follow-Up Our support team will contact you through the app or via email with updates or additional questions regarding your report.
• Resolution: Once the issue is resolved, you will receive a notification in the app.

Additional Support

For further assistance or urgent issues, you can also contact our support team through live chat or by calling our support hotline directly from the app

Thank you for being a valued member of the Plight Hero team. Your feedback and prompt reporting help us improve our services and provide the best possible support for our drivers.

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